Loupe Intelligence handles the majority of user questions. But sometimes, a human touch is needed. That’s where Loupe Messages comes in — seamlessly connecting patrons with your librarians when the AI doesn’t have the answer.
Centralized dashboard
All patron requests arrive in a single, easy-to-use dashboard. Each message is tracked as a ticket, so nothing is lost, and your team can collaborate to provide timely, consistent answers.
Templates for quick replies
Create and manage templates for frequently asked questions. Save time, ensure consistency, and deliver clear responses with just a click.
AI-assisted responses
Loupe’s AI doesn’t just answer questions — it also helps staff craft better responses. By suggesting improvements and corrections, the system continuously learns from your team, making every reply smarter.
